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NUAD App Privacy Policy

NUAD uses personal data to provide account, booking, payment setup, address, notification, support, and therapist assignment features in the NUAD mobile app.

Data We Collect

  • Account and contact information: name, email address, phone number, and user/account identifiers.
  • Booking information: selected treatment, duration, date, address, booking status, therapist assignment, booking history, and support requests.
  • Address and location information: saved addresses, temporary booking addresses, approximate or precise location when the user grants permission, and map/geocoding information used to confirm service locations.
  • Payment information: card setup and payment authorization information processed through Stripe. NUAD does not store full card numbers or CVC codes in the app.
  • Health and treatment preferences: pressure preference, areas to avoid, medical notes, consent information, and other treatment preferences provided by the user.
  • Notifications and device data: push notification tokens and device identifiers needed to deliver booking updates and account messages.

How We Use Data

We use this data for app functionality, account management, booking operations, payment setup, customer support, fraud prevention, safety, and legal or operational compliance.

Service Providers

Data may be processed by service providers used for app functionality, including the NUAD/Base44 backend, Stripe for payment setup, Expo services for notifications and app infrastructure, Google authentication handoff where enabled, SecureStore/AsyncStorage on device, and OpenStreetMap services for map and geocoding features.

Data Sharing

We do not sell user personal data. Data is shared with service providers only as needed to operate account, booking, payment, support, notification, and map features.

Security

The app uses encrypted network connections where supported by service providers. Payment card entry is handled by Stripe.

Account And Data Deletion

Users can request deletion of their NUAD app account and associated personal data from the app profile screen, or by contacting support at pimclick@gmail.com or nanthida@pimclick.com. Some booking, payment, fraud prevention, security, legal, tax, or regulatory records may need to be retained where required.

Contact

For privacy, support, and deletion requests, contact pimclick@gmail.com or nanthida@pimclick.com.